Store Policy
Customer Care
At Layali Caribe, customer care is an essential part of our brand experience. We are committed to providing thoughtful service, clear communication, and a seamless shopping journey.
How to Reach Us
Customers may contact us for:
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Order inquiries
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Product information
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Shipping updates
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After-sales support
All inquiries will be responded to within 1–3 business days, excluding weekends and public holidays.
Order Accuracy
Please review your order carefully before completing checkout. Once an order has been confirmed, changes or cancellations may not always be possible.
Product Guidance
While we are happy to provide guidance on scent profiles and product use, fragrance choice remains personal. Layali Caribe does not guarantee scent preference satisfaction.
Respectful Communication
We kindly ask that all communication remains respectful. Layali Caribe reserves the right to refuse service in cases of abusive or inappropriate behavior.
Privacy & Safety
Your privacy and safety are important to us.
Personal Information
Layali Caribe collects only the information necessary to:
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Process orders
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Deliver products
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Communicate with customers
Your personal data is handled confidentially and is never sold, rented, or shared with third parties for marketing purposes.
Payment Security
All payments are processed through secure, trusted third-party payment providers. Layali Caribe does not store or have access to full payment details.
Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
Communications
By subscribing to our mailing list or making a purchase, you may receive occasional updates or promotional messages. You may opt out at any time.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Applepay
- Offline Payments